Return & Refund Policy
Last Updated: July 2026
At LightMyself, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we will work with you to find a fair solution in accordance with this Return & Refund Policy and applicable consumer protection laws.
By placing an order through www.lightmyself.com, you agree to the terms outlined in this Return & Refund Policy.
1. Return Eligibility
Most eligible products may be returned within 30 calendar days after the date of delivery.
To qualify for a return, the product must:
Be unused and uninstalled;
Be in its original condition;
Include all original parts, accessories, manuals, and packaging where reasonably possible;
Not show signs of misuse, damage, alteration, or excessive wear;
Be accompanied by valid proof of purchase.
LightMyself reserves the right to inspect returned products before approving a refund, replacement, or exchange.
2. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
Custom-made or personalized products;
OEM or special-order products;
Products manufactured according to customer specifications;
Clearance or final-sale items clearly identified at the time of purchase;
Products damaged due to misuse, improper installation, negligence, or unauthorized modification;
Products with missing components caused by customer actions;
Products returned without prior authorization where authorization is required.
Nothing in this section limits any mandatory consumer rights under applicable law.
3. Products Damaged During Installation
Lighting products should be installed by a qualified electrician or appropriately qualified professional.
Damage resulting from:
Improper installation;
Incorrect wiring;
Incorrect voltage;
Failure to follow installation instructions;
Unauthorized modification;
Improper maintenance;
is generally not considered a manufacturing defect and may not qualify for return or refund.
4. Damaged, Defective, or Incorrect Items
If your order arrives:
Damaged during transportation;
Defective upon arrival;
Missing components; or
Different from the product ordered;
please contact LightMyself Customer Support as soon as reasonably possible after delivery.
To help us investigate and resolve the issue, please provide:
Order number;
Photos of the shipping package;
Photos of the product;
Description of the issue;
Any additional information reasonably requested.
After reviewing the information, LightMyself may provide one or more of the following solutions where appropriate:
Replacement parts;
Product replacement;
Repair solution;
Full or partial refund;
Another reasonable resolution.
5. Return Authorization and Return Process
Customers must contact LightMyself Customer Support before returning any product.
To request a return:
Contact Customer Support with your order number and reason for return.
Wait for return approval from LightMyself.
After approval, we will provide the authorized return address and return shipping instructions.
Ship the approved return package according to the provided instructions.
Approved returns must be shipped back by mail using the return method provided by LightMyself Customer Support.
Customers may be required to provide return tracking information after shipment.
Returns sent without prior authorization may experience processing delays or may not be accepted where permitted by applicable law.
The return address is provided after approval because different products may be processed through different return facilities.
6. Return Shipping Costs
If the return is caused by:
A shipping error made by LightMyself;
A defective product;
An incorrect item supplied by LightMyself;
LightMyself will generally arrange or reimburse reasonable return shipping costs where appropriate.
For returns caused by:
Change of mind;
Ordering the wrong product;
Ordering the wrong size, finish, color, or specification;
No longer needing the product;
the customer is generally responsible for return shipping costs unless otherwise required by applicable law.
Customers are responsible for ensuring returned products are properly packaged to prevent damage during transportation.
7. Inspection of Returned Products
After receiving a returned product, LightMyself will inspect the item to determine whether it meets the requirements of this Return & Refund Policy.
The inspection may include verification of:
Product condition;
Completeness of parts and accessories;
Signs of installation or use;
Packaging condition where applicable;
Reported defects.
We may contact you if additional information is required during the inspection process.
8. Refunds
Once an eligible return has been approved, LightMyself will generally process refunds within 5 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.
Original shipping charges, customs duties, taxes, expedited shipping fees, or other service charges may not be refundable unless required by applicable law or where the return results from our error.
9. Exchanges
Where product availability permits, LightMyself may offer an exchange for:
The same product; or
Another product of equal or similar value.
If an exchange is unavailable, another appropriate solution, including a refund where applicable, may be offered.
10. Order Cancellation
Orders may be cancelled within 24 hours after purchase, provided that the order has not entered production, processing, packing, or shipment.
Once an order has entered production, packing, or shipment, cancellation may no longer be possible.
Custom-made, personalized, or special-order products cannot be cancelled once production has started unless otherwise required by applicable law.
11. Warranty Claims
Warranty claims are handled separately from voluntary returns.
If a product develops a manufacturing defect during the applicable warranty period, please contact LightMyself Customer Support with:
Order number;
Description of the issue;
Supporting photos or videos where available;
Any additional information reasonably requested.
Warranty remedies may include:
Repair;
Replacement parts;
Product replacement;
Another appropriate solution depending on the circumstances.
12. Consumer Rights
Nothing contained in this Return & Refund Policy limits, excludes, or replaces any consumer rights that cannot legally be excluded under applicable laws.
Where mandatory consumer protection laws provide greater rights than this policy, those mandatory rights will apply.
13. Changes to This Policy
LightMyself may update this Return & Refund Policy from time to time to reflect changes in business operations, legal requirements, or customer service practices.
Any updates will be published on this page together with the revised "Last Updated" date.
14. Contact Us
If you have questions regarding returns, refunds, exchanges, or warranty service, please contact us.
LightMyself
Operated by Zhongshan Guisen Lighting Co., Ltd.
Website:
Email:
support@lightmyself.com or info@lightmyself.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We are committed to responding to return and refund inquiries promptly and making reasonable efforts to resolve eligible requests fairly and efficiently.