Shipping Policy
Last Updated: July 2026
Thank you for shopping with LightMyself.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.lightmyself.com.
By placing an order through LightMyself, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
After your order is placed, you will receive an order confirmation email.
Orders are typically processed within 1–5 business days after payment confirmation, unless otherwise stated on the product page.
Processing time does not include weekends, public holidays, or shipping transit time.
Some products, including special-order, customized, or made-to-order items, may require additional processing time. If extended processing is required, LightMyself will make reasonable efforts to notify customers.
2. Shipping Destinations
LightMyself ships products to many countries and regions worldwide.
Shipping availability may vary depending on:
Local regulations;
Carrier service availability;
Product restrictions;
Delivery accessibility.
If we are unable to ship an order to your location after purchase, we will contact you to discuss available options or provide an appropriate resolution where applicable.
3. Shipping Methods
LightMyself works with selected logistics partners to provide reliable international delivery.
Available shipping methods may include:
Standard Shipping;
Express Shipping (where available).
The shipping method available for your order depends on factors including:
Destination country;
Package size and weight;
Product type;
Carrier availability;
Shipping options displayed during checkout.
The available shipping options and applicable shipping fees will be shown before you complete your purchase.
4. Shipping Costs
Shipping charges are calculated during checkout based on:
Delivery destination;
Package characteristics;
Selected shipping method.
Any applicable shipping charges will be clearly displayed before payment is completed.
From time to time, LightMyself may offer free shipping promotions subject to specific terms and conditions.
5. Estimated Delivery Times
Delivery time consists of order processing time and shipping transit time.
Order Processing Time
Orders are generally processed within:
1–5 business days
after payment confirmation.
Estimated Transit Time
Estimated shipping times are:
Standard Shipping: approximately 7–20 business days
Express Shipping: approximately 5–10 business days (where available)
Estimated delivery times begin after the order has been processed and shipped.
Delivery times are estimates only and may vary depending on destination, customs clearance, carrier operations, holidays, weather conditions, and other circumstances outside of LightMyself’s reasonable control.
Customers will receive tracking information after shipment when tracking information is available.
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other charges imposed by local authorities.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Customs policies vary by country. Customers are encouraged to check with their local customs authority before placing an order.
7. Order Tracking
When available, tracking information will be provided after your order has been shipped.
Please allow reasonable time for tracking information to become active after shipment.
Tracking availability depends on the shipping carrier and destination.
If you experience any issues with tracking information, please contact LightMyself Customer Support.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
LightMyself is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.
If an order has not yet been shipped, we will make reasonable efforts to assist with address update requests.
9. Failed Deliveries
If a package cannot be delivered due to reasons including:
Incorrect shipping information;
Failure to receive the delivery;
Failure to collect the package;
Refusal of delivery;
Failure to pay applicable customs charges;
the shipment may be returned or handled according to the carrier’s procedures and applicable laws.
Additional shipping charges may apply if reshipment is requested.
10. Damaged or Missing Shipments
If your package arrives visibly damaged, or if items are missing from your shipment, please contact LightMyself Customer Support as soon as reasonably possible after delivery.
To help us investigate the issue, please provide:
Order number;
Photos of the shipping packaging;
Photos of the product;
Description of the issue;
Any additional information reasonably requested.
We will review the information provided and work with you and the shipping carrier to determine an appropriate resolution.
11. Delivery Delays
While LightMyself strives to deliver orders within estimated timeframes, delivery dates are not guaranteed.
Delays may occur due to circumstances including:
Customs clearance procedures;
Carrier delays;
Severe weather;
Public holidays;
Government actions;
Other events outside our reasonable control.
We will make reasonable efforts to assist customers when delivery delays occur.
12. Lost Packages
If tracking information indicates that a package may have been lost during transit, please contact LightMyself Customer Support.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution based on the investigation results.
13. Risk of Loss
Risk of loss and title to products generally pass to the customer upon delivery to the shipping address, unless otherwise required by applicable law.
Customers should inspect shipments promptly after receipt and contact us regarding any delivery issues.
14. Contact Us
If you have questions regarding shipping or delivery, please contact us.
LightMyself
Operated by Zhongshan Guisen Lighting Co., Ltd.
Website:
Email:
support@lightmyself.com or info@lightmyself.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We will make reasonable efforts to respond to shipping-related inquiries as promptly as practicable.